DELIVERY
I offer several delivery options in France and around the world that you can choose from at checkout.
- Tracked post : the cheapest option, but also the slowest. Delivery times vary depending on the country, from 3 to 20 working days. End-to-end tracking is available in the following countries: Albania, Germany, Austria, Belgium, Canada, South Korea, Denmark, Spain, Estonia, United States, Finland, Greece, Hong Kong, Hungary, Ireland, Iceland, Italy, Japan, Estonia, Lithuania, Luxembourg, Malaysia, Mali, Malta, Morocco, Mexico, Norway, Netherlands, Poland, Portugal, Qatar, Czech Republic, Romania, Serbia, Singapore, Slovakia, Slovenia, Sweden, Swaziland, Thailand, Togo, Turkey. For countries not listed, tracking is available until the country leaves France.
This delivery option is not offered for my framed works and for certain jewelry (such as pansy hoop earrings, mushroom pendants, etc.) because the package is more than 3 cm thick, so I cannot ship them by post.
- Colissimo: option with delivery of the package against signature. Delivery times vary depending on the country, from 3 to 15 working days. You can track your package with the tracking number that I provide after the order has been shipped.
- Chronopost: Express delivery option delivered against signature. Delivery times vary depending on the country, from 1 to 5 business days. You can track your package with the tracking number that I provide after the order has been shipped.
I ship your orders between 1 and 3 business days.
If your country is not available for delivery, please contact me so I can see what I can do.
BACK
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your items to exercise your right of withdrawal.
Returns must be made in their original condition and complete (packaging, accessories, instructions).
In this context, the customer is liable. Any damage suffered by the product in this context may invalidate the right of withdrawal.
Return costs are the responsibility of the customer.
In the event that the right of withdrawal is exercised, Atelier du bois dormant will reimburse the sums paid within 14 days of notification of your request.
THIS RIGHT OF WITHDRAWAL DOES NOT APPLY TO PERSONALIZED, CUSTOM-MADE AND/OR CREATED EXCLUSIVELY FOR THE CUSTOMER ITEMS.
These items will then neither be returned nor exchanged.
Any return request must first be made by email to Atelier du bois dormant at the following address: hello.boisdormant@gmail.com .
PAYMENT METHODS
You can choose to pay for your order via PayPal (which will allow you to pay in 4 installments, if you wish, without fees) or by credit card using the secure Stripe system that encrypts data. The buyer is not required to have a Stripe account to make the payment.